Reference

Your Rights and Our Legal Commitments

data sydney operates under a clear legal framework so you always know where you stand — from how your account data is stored to what happens when you…

Account data retention policyDANA, OVO, GoPay, QRIS transaction recordsDispute resolution processCookie and tracking disclosureWhere local law permits

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How Our Legal Terms Protect You

data sydney Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of use set out the conditions under which you may access data sydney, covering account creation, session conduct, and transaction handling. When you deposit via DANA, OVO, GoPay, or QRIS, each transaction is logged against your account ID and retained for a minimum of

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12 months as required by our operating procedures. Withdrawal requests go through a two-step identity check — document verification followed by a matching check against the wallet name you registered — before funds are released to your chosen payment method. All clauses in our terms are
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written in plain language; where a clause is jurisdiction-dependent, we note that access or eligibility depends on local law. We update these terms whenever our procedures change and display the revision date at the bottom of every legal document. If you believe a clause affects you
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unfairly, you have the right to contact our compliance team directly.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Our Compliance and Legal Team

If you have a question about our terms, a dispute regarding a transaction, or a request to review your stored account data, our compliance team is reachable through three direct channels. Response times for legal inquiries are within 24 hours on business days; urgent account-security matters are handled around the clock. Our team in Jakarta coordinates all compliance correspondence and keeps a written record of every contact.

Team online

Live Chat — Legal Queue

Open the live chat widget and select 'Legal & Compliance' from the department menu. Available every day from 08:00 to 24:00 WIB. Agents have access to your account record and transaction history.

Email Compliance

Send your written request to our compliance email address. Include your registered account ID and the clause or transaction in question. We aim to respond within one business day.

Account Portal — Data Request Form

Log into your account, go to Settings, then select 'My Data & Legal'. Submit a formal data-access or deletion request directly from there. Processing takes up to 7 business days.

ACCOUNT SECURITY DETAIL

How We Handle Data, Cookies, and Account Security

Every layer of your account at data sydney — from login credentials to payment wallet associations — is protected by measures we review on a rolling basis.

Data Encryption at Rest

Your personal details, wallet identifiers for DANA, OVO, GoPay, and QRIS, and session history are stored using AES-256 encryption.

Cookie Disclosure

We use functional cookies to keep your session alive and analytical cookies to understand which lobby pages you visit.

Data Retention Schedule

Account transaction records are kept for 12 months. After that period, data is anonymised unless a legal hold is in…

Account Security Alerts

Any login from an unrecognised device triggers an email and in-app alert.

Who Holds Your Data

data sydney holds your data directly; we do not sell personal information to third parties.

Requesting Changes to Your Record

To correct, export, or delete your stored data, use the 'My Data & Legal' form inside your account portal.

Common Legal and Policy Questions

Below are the questions we hear most from people in Yogyakarta and across Indonesia when reviewing our terms. Each answer is drawn directly from our documented policies so you get a consistent, checkable response every time.

Yes. Access depends on local law in your region. We display a jurisdiction notice during account creation so you know before you proceed whether our services are available where you are located.

We collect your name, email address, mobile number, and the payment wallet identifier you link at registration — for example your DANA or OVO account. No additional documents are required unless a withdrawal triggers our identity-match step.

All payment transaction records, including QRIS scans and GoPay transfers, are retained for a minimum of 12 months. After that period, records are anonymised in line with our data retention schedule, unless a legal hold applies.

Yes. Log into your account, navigate to Settings, then 'My Data & Legal', and submit a data-export request. We will provide a downloadable copy of your account record within seven business days.

Contact our compliance team via live chat (Legal & Compliance queue, open until 24:00 WIB) or by email. Provide your account ID and the transaction reference. We log every dispute and aim to resolve it within three business days.

Submit a deletion request through the 'My Data & Legal' form in Account Settings. Where local law permits, we will process the request within seven business days. Transaction records subject to a legal hold remain until that hold expires.

We update our terms whenever our procedures change materially. The revision date appears at the bottom of every legal document. We also send an in-app notification to your account when a significant policy change takes effect.

Your Rights and Our Legal Commitments

How to Reach Our Compliance and Legal Team

Live Chat — Legal Queue

Email Compliance

Account Portal — Data Request Form

How We Handle Data, Cookies, and Account Security

Data Encryption at Rest

Cookie Disclosure

Data Retention Schedule

Account Security Alerts

Who Holds Your Data

Requesting Changes to Your Record

Common Legal and Policy Questions

01 Does access to data sydney depend on where I live in Indonesia?

02 What personal data does data sydney collect when I register?

03 How long are my QRIS and GoPay transaction records kept?

04 Can I request a copy of the data data sydney holds on my account?

05 What happens if I dispute a transaction made via OVO or DANA?

06 How do I delete my account and have my data removed?

07 When do our legal terms change and how will I know?

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